Refund Policy
Overview
We want you to feel confident using Crucible. This policy outlines when refunds are applicable and how they are handled.
Free Plan
If you are on a free plan, no charges apply and no refunds are necessary.
Paid Plans
All paid plans are billed in advance on a subscription basis.
Because our services provide immediate access to infrastructure and compute resources, payments are generally non-refundable.
Exceptions
We may offer refunds in limited cases, including:
Duplicate or accidental charges
Billing errors
Technical issues that prevent access to the service
Each request is reviewed on a case-by-case basis.
Cancellation
You can cancel your subscription at any time.
Your plan will remain active until the end of the billing cycle
You will not be charged for the next cycle after cancellation
No Partial Refunds
We do not offer partial refunds for:
Unused time
Downgrades during a billing cycle
How to Request a Refund
To request a refund, contact us at: billing@crucible.ai
Include:
Your account email
Details of the issue
Relevant transaction information
Processing Time
If approved, refunds are processed within 5–10 business days, depending on your payment provider.
Changes to This Policy
We may update this Refund Policy from time to time. Continued use of the service indicates acceptance of the updated terms.
Overview
We want you to feel confident using Crucible. This policy outlines when refunds are applicable and how they are handled.
Free Plan
If you are on a free plan, no charges apply and no refunds are necessary.
Paid Plans
All paid plans are billed in advance on a subscription basis.
Because our services provide immediate access to infrastructure and compute resources, payments are generally non-refundable.
Exceptions
We may offer refunds in limited cases, including:
Duplicate or accidental charges
Billing errors
Technical issues that prevent access to the service
Each request is reviewed on a case-by-case basis.
Cancellation
You can cancel your subscription at any time.
Your plan will remain active until the end of the billing cycle
You will not be charged for the next cycle after cancellation
No Partial Refunds
We do not offer partial refunds for:
Unused time
Downgrades during a billing cycle
How to Request a Refund
To request a refund, contact us at: billing@crucible.ai
Include:
Your account email
Details of the issue
Relevant transaction information
Processing Time
If approved, refunds are processed within 5–10 business days, depending on your payment provider.
Changes to This Policy
We may update this Refund Policy from time to time. Continued use of the service indicates acceptance of the updated terms.
Overview
We want you to feel confident using Crucible. This policy outlines when refunds are applicable and how they are handled.
Free Plan
If you are on a free plan, no charges apply and no refunds are necessary.
Paid Plans
All paid plans are billed in advance on a subscription basis.
Because our services provide immediate access to infrastructure and compute resources, payments are generally non-refundable.
Exceptions
We may offer refunds in limited cases, including:
Duplicate or accidental charges
Billing errors
Technical issues that prevent access to the service
Each request is reviewed on a case-by-case basis.
Cancellation
You can cancel your subscription at any time.
Your plan will remain active until the end of the billing cycle
You will not be charged for the next cycle after cancellation
No Partial Refunds
We do not offer partial refunds for:
Unused time
Downgrades during a billing cycle
How to Request a Refund
To request a refund, contact us at: billing@crucible.ai
Include:
Your account email
Details of the issue
Relevant transaction information
Processing Time
If approved, refunds are processed within 5–10 business days, depending on your payment provider.
Changes to This Policy
We may update this Refund Policy from time to time. Continued use of the service indicates acceptance of the updated terms.